Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Pentel website?
No. Pentel by BrandedItems is run by BrandedItems, Inc., an authorized Pentel distributor in Tustin, California. Pentel makes the pens and pencils and ships them from Ontario, California; we sell them imprinted with your logo and manage your order from quote to delivery. For Pentel customer service or retail products, please contact Pentel directly.
I am a promotional products distributor. Can I order Pentel items at net pricing here?
No. We sell to end customers such as companies, schools, hospitals and nonprofits. Distributors should order from Pentel directly for net pricing, price codes and account questions.
Can I buy a few pens or refills?
No. We only sell new imprinted pens and pencils in quantity to businesses and organizations, and we do not sell refills or replacement parts. Pentel refills are sold by office supply retailers.
Minimums and pricing
What is the minimum order?
It depends on the model: 60 pieces for GraphGear 300, Sharp, Twist-Erase III, GlideWrite Executive and EnerGel Style, 120 for EnerGel Alloy, 125 for the gift set, 144 for most pencils, and 250 or 300 for most pens. Each product page shows its minimum as the first row of the price table. In addition, orders from new non-corporate customers have a $1,000 order minimum.
Does the price include my logo?
Yes. Every price on this site includes a one-color imprint on the barrel, or a full-color imprint where the product page shows a full-color column. A setup charge per design, extra imprint colors and shipping are confirmed on your quote.
Can I get blue ink instead of black?
On most models, yes. Some colors already come with blue ink; on others, blue ink refills replace black for a small added charge per pen, shown on the product page.
Do you offer pricing for schools or nonprofits?
There is no separate price list, but send a quote request with your quantity and we will quote the best price for it.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or a vector .pdf) works best for screen printing. For a full-color imprint, a high-resolution .png or .jpg also works. If you only have a low-resolution file, send it anyway and our art team will tell you what is possible.
How big can my logo be?
Pen barrels are narrow. A one-color imprint is usually about 1 1/2" to 2" wide and 1/2" to 3/4" tall; a full-color imprint is usually 2" wide but only about 3/10" tall. Each product page lists the exact imprint area.
Will I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the exact pen and color. Production starts only after you approve it.
How long does production take?
Most Pentel items ship 7 business days after proof approval, and some in 5. Shipping time from California is added on top.
Ordering, payment and shipping
How do I place an order?
Request a quote from any product page or call 800-827-2630. Your account manager confirms stock (within one business day), pricing and the proof by email, then sends a payment link or invoice.
How can I pay?
By credit card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client after that.
Do you ship outside the USA?
International shipping, for example to Canada or Europe, can be arranged. Send the destination with your quote request and we will quote the freight.
Can we use our own shipping account?
Yes. Send your carrier and account number with the quote request. Otherwise shipping is quoted with your order.
We ordered before. Do you have our artwork on file?
Usually, yes. Send the earlier order details or your company name with the quote request and your account manager will find the artwork and the previous order.
What are your business hours?
Our team works continental US hours, 6 am to 5 pm Pacific time. Quote requests sent after hours are answered the next business day.
Still have a question? Contact us or call 800-827-2630.